24/7 tech support is here when you need it

got problems?

Community Forums
This is a great place to get involved and find answers to many common questions. This is an unofficial support channel and should not be used for emergency situations. However most every common problem can be found and discussed here. Please use the "search" option on our forums before submission of a trouble ticket. You may also post your support request directly on the forum if you feel it will benefit our hosting community.

GlowHost Flash Tutorial Series
Check out our new interactive flash demos which show you exactly how to setup your control panel, email programs like Outlook Express and many more.

Knowledge Base
The answers to many of the most common questions can be found here. From "how do I setup Outlook Express" to comprehensive tutorials, the knowledge base should be one of your first stops for support. Try the search function to find your topic. You can follow-up on any topic from the link provided in it in our forums to clear up any ambiguity as well as to help others.

You can also search the knowledge base directly from this page using the form below.

Keyword(s):

Support Central
Submit Trouble Tickets directly from here, knowledge base access, server status, current and past ticket tracking. (useful if you would like save your help requests for later review) view payment history and current account status. These tickets are delivered directly to our 24/7 support staff.

cPanel Documentation from the authors of cPanel
Also available directly from the link in your control panel for "Documentation" but we figured we'd post them here as well.

E-mail 24/7 -
Average response times are less than 1 hour . You must send from your registered email address or our systems will require you to login to the Support Central helpdesk ticketing system.

support@glowhost.com

instant message us (available upon request)

screen name: contact_us@glowhost.com

screen name: Glow0007

Phone Support
Phone support is available but not recommended simply because a written record is always better than a phone call for tracking purposes. Ticket Submission is the fastest, most accurate way to obtain support. However if you would like to speak with a support agent on the phone feel free to give us a buzz @ 1.772.408.8549 from 8:00 a.m PST to 8:00 p.m PST

After hours you can leave a priority voice message which is emailed as an attachment directly to our 24/7 support agents at toll-free 1.888.293.4678. You may also use this number during normal business hours for emergency only support or if the first telephone line is busy or you have trouble getting through. You may receive a prompt to leave a voice recording if all agents are busy. If you do not leave a message, no one will be able to return your call. Please be as specific as possible so we can have your account details ready when we return your call.